Grievance mechanism

Grievance mechanism form

As part of meeting our Social and Environmental standards, we have implemented a mechanism for individuals, communities and companies who have concerns, complaints or claims regarding our projects. This is a way to present issues to the administration of the project along with a system to solve these.

We take all grievances seriously. We will confirm receipt of your message immediately and the response time will be a maximum of 15 working days.

Please see below for the public grievance mechanism form.

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1. Contact information

First Name

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Last Name

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Position

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Company

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Phone

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How do you wish to be contacted

By email

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By phone

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2. Description of concern, incident or grievance

Name of the project

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Please choose a category for your case

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What is your concern/question/grievance?

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What happened?

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Where did it happen?

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Who did it happen to?

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Who from the project were involved?

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What are the consequences of the issue?

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3. Date of concern, incident or grievance

Date of incident

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What would you like to see happen to resolve the issue?

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